For the first-time user

Before you take the test, make sure you have...

1. Downloaded the UserAdvocate by UXArmy App on the Google Play Store or Apple Store
2. Set a password for your account in the UserAdvocate App by
   • Clicking "Login as UserAdvocate"
   • Clicking "Forgot Password" to set a new password

Before starting your test, remember to 

1. Have yourself seated in a quiet place
2. Wearing earphones for good voice recording quality
3. Make sure the device is connected to strong WiFi or the internet for a fluent video uploading process.

You may click on the video guide to assist you in taking the app test.

Steps to Take An App Test on Android/Apple Devices

Login As UserAdvocate

• You’ll receive an email invite for the User study in your mailbox.
• Launch the UserAdvocate App
• Click the “Login as UserAdvocate” button
• Enter your User Advocate Credentials or “Sign Up” as a UserAdvocate to create an account.

Check Available Tests in Your Account

• Once logged in, you’ll see your main test page. Under ‘Available Tests’ you will see all the tests available.
• Tap on “View” to see the test you would like to participate in.
• Now, please read through the Test Details carefully
• Please check all boxes to consent to the necessary permissions required for starting the test.
• Tap on “Get started” to begin.

• Click “Start Test” when you are ready to begin the test

Allow Permission Requests

• Tap on the “While using the app” or “Only this time” to allow the screen recording during the test
• Click on “Start now” to allow recording or casting

Starting The Task

• Task 1 instructions will now be visible on your screen. Please review them carefully to ensure you fully understand the steps required to complete the task.

• Tap on “START TASK” to start the task

• Once you have finished the task, click on "Task Completed." If you have not finished, click on "Continue Task."
• Confirm your completion by clicking "Yes, complete task," or select "Continue Task" to keep going.

Types of Tasks

When starting the tasks, you might be shown one of these different tasks.

a. App navigation task: You might be asked to download and open an app or the TestFlight app (i.e., the app used for testing the iOS applications that are still in development) on your phone. Follow the task instruction given, and complete the task.

Please remember to return to the UserAdvocate App to continue your test journey. You can do this by reopening the app from where you left off or using the home button to switch back to the tested app.

b. Prototype task: You’ll see a prototype, and follow the task instructions given to you to complete the task. If you see a screen similar to the left screen below, the prototype is loading, please wait for it.

c. Speaking task: You’ll only need to speak out, talk about your thoughts, and give your verbal feedback, based on the task description given.

d. 5 Second tasks: You’ll be shown an image and asked to give some feedback, based on the image presented in the task.

e. First-click tasks: You will be shown an image and will be asked to click on a part of the image based on your first impression.

After Completing The Task

• After you complete the task, you might see some types of survey questions asking about your actions in the task.
• Single Select
• Multiple Choices
• Open Question
• Likert Scale
• Ranking (rank the options by pressing and dragging the 3-line button on the right)
• You’ll be able to see the next Task after completing the questions.

Submit Test

• Once you’ve completed all the tasks in the study, you will see the screen below. Tap on “Submit Test”.
• Click "Allow" to disable battery saver mode and keep the UserAdvocate App running in the background. This ensures uninterrupted video uploading, even if you accidentally exit the app. You can turn off this setting after the video uploading.

• Then, the App will automatically start uploading your screen recording. Wait till the recording is fully uploaded.
• Once the video uploading has been completed, you can close the test or tap on “Become UserAdvocates” to receive more Paid User Study Invites in the future. 👉 Who are the UXArmy UserAdvocates?

For First-timer User

Before taking the test, make sure you have...

1. Downloaded the UserAdvocate by UXArmy App on the Google Play Store.
2. Reset a new password for your account in the UserAdvocate App by
   • Clicking "Login as UserAdvocate"
   • Clicking "Forgot Password" to set a new password

Before starting your test, remember to

1. Have yourself seated in a quiet place
2. Wearing earphones for good voice recording quality
3. Make sure the device is connected to strong WiFi or the internet for a fluent video uploading process.

Steps to Take An App Test on Android Devices

Login As UserAdvocate

• You’ll receive an email invite for the User study in your mailbox.
• Launch the UserAdvocate App
• Click the “Login as UserAdvocate” button
• Enter your UserAdvocate Credentials

Check Available Tests in Your Account

• Once logged in, you’ll see your account main page. a) Switch to the “Tests” tab from the button bar or b) Click on the “Take Tests” button on the screen.
• Test available to your account would be shown here. Tap on “View” to see the test you would like to participate in.

• Now, please read through the Test Details, and tap on “Start Test” to proceed.
• Choose the language you would like to have the test to be in
• Tick each requirement once you have fulfilled it

• Click “Get Started” when you are ready to begin the test
• Next, you’ll be prompted to a message informing you some permissions are required to start the test. Tap on “Proceed”.

Allow Permission Requests

• Tap on the “While using the app” or “Allow” to allow the screen recording during the test
• Tap on the “While using the app” or “Allow” to allow the audio recording during the test
• Tap on the “Allow” to allow us temporarily store the result of the user study for the research purpose

Starting The Task

• Now, you’ll see the Task Instruction of the 1st Task. Read through the instructions carefully, and find out what you need to do to complete the task.

• Tap on “START TASK 1” to start the task

Types of Tasks

When starting the tasks, you might be shown one of these different tasks.

a. App navigation task: You might be asked to download and open an app or a Beta version app that is still in development on your phone. Follow the task instruction given, and complete the task.

b. Prototype task: You’ll see a prototype, and follow the task instructions given to you to complete the task. If you see a screen similar to the left screen below, the prototype is loading, please wait for it.

c. Speaking task: You’ll only need to speak out, talk about your thoughts, and give your verbal feedback, based on the task description given.

d. Image task: You’ll be shown an image, and you’ll need to speak out your thoughts and give some feedback, based on the image presented in the task.

During The Task 

• To review the task instructions or move on to the next task, click the Task Controller (the movable circle icon), and you will see the task instructions again.
• When you complete this task, click the Task Controller, and “Slide the green dot to start the next Task”.

After Completing The Task

• After you “slide to start the next Task”, you might see some types of survey questions asking about your actions in the task.
  • Single Select
  • Multiple Choices
  • Open Question
  • Likert Scale
  • Ranking (rank the options by pressing and dragging the 3-line button on the right)
• You’ll be able to see the next Task after completing the survey questions. Repeating the previous steps until you’ve completed all the tasks.

Submit Test

• Once you’ve completed all the tasks in the study, you will see the screen below. Tap on “Submit Test”.
• You might see a prompt message asking to run the UserAdvocate App in the background, click the “Allow” to ensure the video uploading won’t be interrupted even if you accidentally exit or close the app. You can turn off this setting after the video uploading.

• Then, the App will automatically start uploading your screen recording. Wait till the recording to be fully uploaded.
• Once the video uploading has been completed, you can close the test or tap on “Become UserAdvocates” to receive more other Paid User Study Invites in the future.
  👉 Who are the UXArmy UserAdvocates?

• Carefully read and follow the instructions you have received in the email invitation for the User study.
• Click on the study invite link in the invitation email or copy & paste the link address in your Google Chrome Browser
• You can also copy the test Link from the UserAdvocate Mobile App and open the text link in your computer’s Google Chrome Browser.

• Then, you will see a screen as shown below.

• Click on the “Install UserAdvocate Chrome Extension to prepare your computer for the study” button, it will open a new tab, directing you to the “chrome web store”, from which you need to install the extension in your Chrome browser.
• Click the “Add to Chrome” in the chrome web store

• You’ll see a prompt, click the “Add extension”, and wait till the extension completes the installation. Then, close the chrome web store tab.

• After closing the chrome web store tab, you will see the following page. Click on “Enter Study” to start the User Study.

• You will be asked to Enable Microphone, Webcam and Screen Sharing permissions so your facial expressions, screen interactions and spoken feedback during the test can be recorded.

• Once you have enabled Microphone, Webcam and Screen Sharing permissions, you can start the test. DO NOT close the Microphone, Webcam and Screen Sharing permissions tab during the test

• Now, you’ll see a Welcome message for the study, click the "Start Test" button.

• Then, you will see the 1st Task details screen as shown below. Read the task details carefully and follow the instructions. Remember to speak out your thoughts during the task.
• Click on “Start Task”

• During the test, on the bottom left corner, you can review the Task Details anytime by clicking on the pink control button.

• When you complete the task, click on the control button. You’ll see the screen as shown below. Click on the “Complete Task” to see the next task.

• Repeat the same steps to complete all the tasks
• Once completing all the tasks, the website will start uploading your screen recording automatically.

❗️ Do NOT close your browser until see the screen as shown below.

• Once the uploading is done, the Microphone, Webcam and Screen Sharing permissions tab will automatically close.

1. Install the UserAdvocate App on your mobile device using the given link of the email.

2. Login using the screen shown below. Use the same credentials as you had used for creating your UXArmy account.

3. After login to the UserAdvocate App, Tap on the user study that is for Android devices. You would see the instructions screen with few steps to follow. Follow the instructions until the App for User study is installed on your phone.

4. Launch the test App. You should see the following screen. Tap on "YES, LET'S Go!"

5. The App would ask your permissions to record the screen and audio through your Phone. There is no risk to give these permissions for study purposes, so Tap on PROCEED button.

6. After the permissions are granted, the App would ask you to enter your Secret key. Carefully enter your secret key and move to the next step.

7. The first Task would be displayed now. Read the task (this is a good opportunity to practice speaking, by reading the task loudly). Tap on the button to start the task.

8. The task has started. Perform the action in the App as instructed in the task. In case you have forgotten the task instructions, no worries. You can relook at the task instructions anytime, using the circular control as shown in the screenshot.

9. The task when invoked in the App using circular control looks like in the screen below.

10. Before completing the task, you would be required to input your comments. Remember to speak out your comments as you type. We need your voice as well as text feedback.

11. After you have completed all Tasks. it's possible that you feel that a particular task could have been done better. Now in this screen, there is an opportunity to Retake any task. Tap the “RETAKE” button against the Task that you want to retake. In case you do not want to retake any Task, Tap "SKIP RETAKE" button.

12. Now it's time to give your overall comments about the experience of the App. Fill in your comments and press the SUBMIT button. And yes, by now you would be speaking out your feedback quite well .

13. The results of the user study would start to upload on the Cloud now. Wait until you hear a positive beep sound and the progress bar is full. That's ALL. You have successfully completed a User study.

1. SETTING UP FOR TEST :

Open the UserAdvocate App. Ensure you are connected to a stable internet connection. Wi-Fi recommended. (Click on Android or iOS if you haven’t installed the app)

For Existing UserAdvocates: Login to the App using your login credentials. If you are unable to login, reset your password using ‘Forgot password’.

For New Users: Sign up on the application by following the steps laid out in the“Sign Up” tutorial.

For those accessing test link through email: Open your email account and click on the button’ Start User Study’.

2. SCREENER QUESTIONS :

Before starting some of the tests, you may be asked to fill in screener questions which will determine whether you are a good fit for the test required.

Please follow the instructions below :

Step 1 : Select the language among options, if asked

Step 2 : After selecting your preferred language, click on ‘Let’s Go’ to see if you are a match for the required test.

Step 3 : Answer the questions asked to you on screen and select among the available options. Answer the questions and move on to the next question by clicking ‘Next’.

Step 4 : After completing the questions, you will be informed whether you are selected or not.

OR

3. LOG IN :

Once you are logged in, you will be directed to the ‘Tests’ tab where you will be able to see the available tests.

Note: The purpose of a Test is for the client to understand how you use the website and what you think / feel about it.

4. GET STARTED :

Click on the “Tests” tab on the bottom of the home screen and you will be able to see available tests you are eligible to take. To start the test, click on ‘View’.

Note : Make sure that you’re seated comfortably in a quiet environment before entering the test.

You will be directed to a “Confirmation” page that will check your readiness. Please check all the boxes to confirm a ready check. Post that, click on ‘Get started’ to begin.

5. PREPARE :

Tap on “Start Test” to take the test when you're ready. Feel free to speak out your thoughts and suggestions while taking the test.

Allow permissions to record the screen and audio and click on ‘Proceed’ to move forward.

Use the help of Task Circle to navigate through the page and view task instructions and for moving to the next task.

Use your cursor to tap and move around the task circle. Take a small demo to see how you can navigate through the page. Tap on ‘Start Test’ to begin.

The next step is to allow recording or casting on your device to allow permissions to begin the test. Click on ‘Start now’.

6. Tasks :

You will be asked to perform a few tasks based on the website link displayed on your screen. Task instructions will be stated on how to take the test and what is expected from your feedback.

Click on the ‘Start task’ button to begin your task.

After taking the test, you can proceed to the next task by sliding on the bar.

Note : You can check the progress of the test duration by looking at the completion bar above.

Complete all the tasks in a similar manner and click on ‘Next’ to proceed.

7. Upload

After completing all tasks you will see a screen to ‘Submit Test’ and you’re successfully completed the test!
Good job.

Note : The App will start uploading the screen recording. Allow the recording to fully upload before closing the app. On some networks, the upload might take some time.

Your test will only be uploaded once 100% of your recording is successfully uploaded on the platform. Please be patient with it.

8. Completed :

You will see a ‘Congratulations’ page to confirm that you have successfully completed the test. Keep a tab on ‘Available Tests’ for opportunities to participate in the future.