Thanks for signing up!
Check your email for further instructions to verify your account.To help improve a Website or App, you need to experience it. So these Tests involve the usage of those websites or Apps. Each Test has few Tasks that are relevant to ease of use and user-friendliness. Tasks must be well understood and not be rushed through.
UXArmy UserAdvocates are people from all over the world (except Europe) who sign up to test websites and apps that are still in development or even before they’re released to the public. They are trained to provide constructive feedback on how easy or friendly they are to use. We provide recruitment at an additional cost if you need very specific users, you send an email to hi@uxarmy.com to let us know your needs.
You don’t need special technical expertise, the only real requirement is that you are 18 or older. We’re seeking consumers with a range of technology experiences to provide constructive feedback on user-friendliness and ease of use in websites, apps, chatbots, and more.
Your opinion is important! We’re not looking for people to just say good/bad, like/dislike. You should be willing to provide your suggestions on how an app or website could have worked better for you.
Researchers are not mind-readers, they don’t know about the reasoning behind the interactions that you made with the website/App. To understand and make your participation useful, we require you to think your thoughts loud and spontaneously - as they occur to you. The product owners, researchers, designers, etc. who build the Tests can not learn anything without your frank voiced out thoughts and feedback.
Absolutely important and required. Without your spoken feedback, the screen video that you upload is just like watching a movie without audio and subtitles. In short, the feedback that is not useful would not be approved by our clients who seek your feedback.
Headphones, Headphones, Headphones! Our Clients can't make use of your feedback just based on moving screens and a muffled voice, murmuring, or complete silence. Since the mic is very sensitive to sounds, use Headphones during the Test to avoid noise interfering with your voice. It is not useful listening to the sound of your fan, palm, or clothes rubbing against the mic or other noise from the background. So please always use headphones while taking a Test.
We mainly use your personal data to select you for the right test or study, to process compensation, and to improve our utilization of your service as an UserAdvocate. We do not sell, trade, or rent our UserAdvocates information to others. Learn more about our Privacy Policy
For unmoderated tests, your voice and screen will be recorded. The recording is only active during the duration of the Test.
For moderated tests, your voice, and your face will be recorded. In some tests, your camera will also be recording your facial expressions during the test to keep track of your reactions during the test.
For unmoderated testing, NO. The UserAdvocate App does not have access to the Camera of your Smartphone or Computer.
However, in moderated testing, you may be required to turn on your webcam or selfie camera to allow the moderators and notetakers to see your facial reactions to a certain product.
To take the Tests built for Mobile, you’ll need an Internet connection, access to wifi, and an Android or iOS smartphone/tablet/phablet.
To take the Tests built for Computer, you’ll need access to a desktop/laptop computer, microphone (built-in or as a USB accessory), and a stable Internet connection.
Either register interest in our Campaigns or Sign Up and download the UserAdvocate App on your Smartphone. Activate your UXArmy account. At your convenient time, find yourself a quiet place and take the Trial Test on your Smartphone.
After observing that new UserAdvocates were hesitant to speak out their thoughts out loud, we realized that some practice to take a Test is helpful. Therefore in a Trial Test, the UXArmy system evaluates and highlights problems in your feedback, for instance, was it rushed through, was the environment noisy, were your thoughts not spoken out loud, etc. The Trial Test can be attempted multiple times until you succeed. In the process, you also naturally learn how to provide high-quality feedback.
The Trial test is done using an example website. Sometimes, we can send you a Practice test instead.
It’s absolutely OK. Check the ratings and details of your submission in the App. Just re-attempt the Trial Test and you’d eventually succeed. Tips: Do not rush to complete the Test, be in a quiet environment and keep speaking what comes to your mind during the interaction with the website.
Once you pass the Trial Test, you are added to the list of UserAdvocates who would be sent the new Tests. However, if your Profile is not complete, there are lesser chances of receiving a Test. We suggest you complete your profile and keep it updated at all times.
We pay you for taking a test and submitting your comments and suggestions along with the required recordings. Screen recording is required for most tests, voice recording for some. The instructions will tell you what’s required.
First of all, UXArmy is a feedback platform, not meant to earn stable passive income. Payment is commensurate with the complexity of the task or study. For task-based tests that record your think-out-loud audio and video, the average compensation is between $10 - $30. For standard surveys, the average compensation is $5 - $10. In-person interviews and user research average $100, and payment varies depending on length and complexity of study and user demographic.
We pay the incentives to our UserAdvocates via PayPal or other payment methods available to us. You need to provide your PayPal ID via UserAdvocate App or by writing to hi@uxarmy.com You will receive your payment within 21 working days after completing a website or app test.
For countries where PayPal is not well supported, contact us at hi@uxarmy.com to enquire about other payment methods.
This waiting period allows our Clients to approve your video “only screen and voice recording”. A test is only considered complete when your screen recording is uploaded, so make sure you connect to a good quality Internet connection (we recommend Wi-Fi). Uploading via Data connection (4G/LTE) could be expensive.
We have in place algorithms that check on feedback from the UXArmy UserAdvocates panel and ensure that all the feedbacks benefit the business. Additionally, validations are also in place to ensure that users do not create multiple accounts to earn credit without giving additional value to businesses. Dishonesty in providing feedback may render your account deactivated or banned, and credits forfeited if evidence has been validated by our management team.
For the first-time user
Before you take the test, make sure you have...
Before starting your test, remember to
Login As UserAdvocate
Starting The Task
Types of Tasks
When starting the tasks, you might be shown one of these different tasks.
a. App navigation task: You might be asked to download and open an app or the TestFlight app (i.e., the app used for testing the iOS applications that are still in development) on your phone. Follow the task instruction given, and complete the task.
❗ Please note that the Uber App shown in the below screenshot is for example purposes only. You would be asked to download a different App according to the study you are taking.
b. Prototype task: You’ll see a prototype, and follow the task instructions given to you to complete the task. If you see a screen similar to the left screen below, the prototype is loading, please wait for it.
❗️ If you are stuck at the prototype loading screen, please stop the test, and take a screenshot. Kindly email hi@uxarmy.com, we will contact you shortly.
c. Speaking task: You’ll only need to speak out, talk about your thoughts, and give your verbal feedback, based on the task description given.
d. Image task: You’ll be shown an image, and you’ll need to speak out your thoughts and give some feedback, based on the image presented in the task.
During The Task
After Completing The Task
Submit Test
For First-timer User
Before taking the test, make sure you have...
Before starting your test, remember to
Login As UserAdvocate
Check Available Tests in Your Account
Allow Permission Requests
❗️ It is highly important to allow these permissions to have your submission is successful. Please DO NOT skip or deny any requests. You can change these permissions after the test.
Starting The Task
Types of Tasks
When starting the tasks, you might be shown one of these different tasks.
a. App navigation task: You might be asked to download and open an app or a Beta version app that is still in development on your phone. Follow the task instruction given, and complete the task.
❗ Please note that the Alibaba App shown in the below screenshot is for example purposes only. You would be asked to download a different App according to the study you are taking.
b. Prototype task: You’ll see a prototype, and follow the task instructions given to you to complete the task. If you see a screen similar to the left screen below, the prototype is loading, please wait for it.
❗️ If you are stuck at the prototype loading screen, please stop the test, and take a screenshot. Kindly email hi@uxarmy.com, we will contact you shortly.
c. Speaking task: You’ll only need to speak out, talk about your thoughts, and give your verbal feedback, based on the task description given.
d. Image task: You’ll be shown an image, and you’ll need to speak out your thoughts and give some feedback, based on the image presented in the task.
During The Task
After Completing The Task
Submit Test
👉 Unable to share screen on your macOS, click here.
❗️ Do NOT close your browser until you see 100% on the screen as shown below.
1. Install the UserAdvocate App on your mobile device using the given link of the email.
2. Login using the screen shown below. Use the same credentials as you had used for creating your UXArmy account.
3. After login to the UserAdvocate App, Tap on the user study that is for Android devices. You would see the instructions screen with few steps to follow. Follow the instructions until the App for User study is installed on your phone.
4. Launch the test App. You should see the following screen. Tap on "YES, LET'S Go!"
5. The App would ask your permissions to record the screen and audio through your Phone. There is no risk to give these permissions for study purposes, so Tap on PROCEED button.
6. After the permissions are granted, the App would ask you to enter your Secret key. Carefully enter your secret key and move to the next step.
7. The first Task would be displayed now. Read the task (this is a good opportunity to practice speaking, by reading the task loudly). Tap on the button to start the task.
8. The task has started. Perform the action in the App as instructed in the task. In case you have forgotten the task instructions, no worries. You can relook at the task instructions anytime, using the circular control as shown in the screenshot.
9. The task when invoked in the App using circular control looks like in the screen below.
10. Before completing the task, you would be required to input your comments. Remember to speak out your comments as you type. We need your voice as well as text feedback.
11. After you have completed all Tasks. it's possible that you feel that a particular task could have been done better. Now in this screen, there is an opportunity to Retake any task. Tap the “RETAKE” button against the Task that you want to retake. In case you do not want to retake any Task, Tap "SKIP RETAKE" button.
12. Now it's time to give your overall comments about the experience of the App. Fill in your comments and press the SUBMIT button. And yes, by now you would be speaking out your feedback quite well .
13. The results of the user study would start to upload on the Cloud now. Wait until you hear a positive beep sound and the progress bar is full. That's ALL. You have successfully completed a User study.
You need to allow screen recording permission for Google Chrome.
1. Click on the “Apple icon” from the left top of the screen
2. Open System Preferences, click the "Security and Privacy"
3. Find the "Screen Recording" section, click the box next to Google Chrome to allow Screen Sharing. You may need to click the unlock icon in the bottom-left.
4. Next, click "Quit Now". Quit and restart Google Chrome, now you're ready to take the test.
Yes, only once! You’ll be prompted to download the UserAdvocate Extension into the Google Chrome browser on your computer when you start the User Study.
Not at the moment. We are still building support for other browsers.
Yes, The purpose of a user study is to understand your usability feedback of the Website in the best way possible. Voice feedback along with Screen Sharing helps us to make meaningful conclusions about the Design shortcomings and things that you like/dislike about the test Website. So, We strongly recommend you allow this permission to increase your chances of getting rewarded. A submission without any voice feedback is most likely to get disapproved by our client, and you will be requested to re-take the test.
Try the following steps as recommended by Google:
Change a site's camera & microphone permissions
If you're using a Chrome device at work or school, your network administrator can set camera and microphone settings for you. In that case, you can't change them here.
Learn about using a managed Chrome device..
No, we don't support Private window / Incognito mode to take the user study.
No. For user's security reasons, Google doesn't allow any extension to work in Guest account.
Open the UserAdvocate App. Ensure you are connected to the Internet using stable internet connection. Wi-Fi recommended. (Click on Android or iOS if you haven’t installed the app)
For UserAdvocate: Login to the App using your login credentials. If you are unable to login, reset your password using ‘Forgot password’.
If you are a Guest Tester: Tap on the “Guest Tester” button and enter the Invitation Key you received. The key is not Case sensitive.
Tip: Copy and paste the key to avoid errors.
Look for available Tests. Start the Test.
Note: The purpose of a Test is for our customer to understand how you use the app or website and what you think / feel about it. Therefore unlike an online survey, your spoken feedback is very important for a Test.
As a next step, allow the requested permissions so that the Test can function correctly. Read and understand the instructions to follow them. Make sure you're in a suitable environment before entering the test. Tap on "Proceed to test room" when you're ready.
Allow the Permissions for recording, as the User study will require capturing your mobile screen along with your voice.
Allow permissions for IOS
Allow permissions for Android
A sequence of tasks will be presented to you. Understand thoroughly and perform each of the Tasks. Do not forget to speak out your thoughts. Answer survey questions if any. Do not rush through.
TIP During the test, you are required to speak out loud on your actions and thoughts. Once you have finished peforming the task, tap on View Task ( Task Controller) circle.
After completing all tasks you will see a screen to Submit the Test. Submit the Test.
The App will Start uploading the Screen recording. Allow the recording to fully upload. On some networks, a 15 minutes long recording may take upto 20 minutes to fully upload.
The test is considered completed after you see the ‘Congratulations’ screen.
If there's any technical issue that happens in the test, please exit the test immediately and write an email to hi@uxarmy.com. We will come to assist you shortly.
Yes, you'll have to install the UserAdvocate app from the Google Play Store (for Android users) or the App Store (for iOS users).
For Android mobiles, you’ll need to have Android 5.0 (Lollipop) or later.
For iPhone users, you’ll need to have iOS 13.0 or later.
For the Android App test, click here to see the Step-By-Step guide. For the iOS App test, click here to see the Step-By-Step guide.
No, without allowing the microphone or screen recording permission User Study will not start.
It depends on the User Study, it could range from 10 to 50 minutes.
Yes, you can receive phone calls and messages during the User Study, however we suggest you to avoid that at set your phone mode to "Do no disturb" during the user study.
No, you only have to install the UserAdvocate App only once and you can attend all User Studies using this App.
If you faced any technical issues during the test or video uploading, please contact UXArmy Help at any time at hi@uxarmy.com. Our support team will assist you with the technical issues. Also, we would suggest you start the user study when you are in a strong wifi connection and quiet place to ensure your response can get approved by our clients easily.
For Android smartphones,
If you feel that your recording is not uploaded successfully, follow these steps:
Step 1: Open "File Manager" App on your Smartphone.
Step 2: Browse to "Internal Storage" and look for Folder name "UXSDK".
Step 3: This folder should have the video recording of your Test, you can confirm the Video by playing it back.
Step 4: Upload the Video on Google Drive, One Drive, Dropbox, or any other public Cloud storage.
Step 5: Create and Share Public downloadable link and send to hi@uxarmy.com
Don’t worry after you restart your mobile, you can open the UserAdvocate App, and re-take the user study again. A response submission will only be considered as complete until you have uploaded the video successfully.
Yes, you can! If you feel that you didn’t do well in the test and would like to re-take the user study, kindly sending an email to hi@uxarmy.com to request a re-take of the study.
No, you won’t be able to go back to the previous tasks once you have moved on to the next task. But Don’t Worry! You can re-start the study again by closing the UserAdvocate App and re-launching the App to take the study again from the beginning.
Sorry, we don’t support taking the test without the UserAdvocate App, you can only take User Studies through the UserAdvocate App.
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